Terms of sale
This English version is provided for convenience. In case of discrepancy, the French version prevails.
These terms govern every order placed with the house of MICHÈLE SAY (“the House”), whether through the website, by message or at a pop-up store. Placing an order means accepting these terms without reservation.
1. Products
Pieces are cut and assembled in our ateliers, in limited runs. Photographs are as faithful as possible; slight variations in shade or pattern, inherent to the fabrics and to handwork, are not defects. Products are offered while stocks last.
2. Prices
Prices are set in CFA francs (XOF). The website shows an indicative conversion into euros (EUR) and US dollars (USD) at a reference rate; only the amount in CFA francs is binding. Card payments are settled in the currency offered at checkout, at the rate applied by the payment provider. Prices exclude delivery costs, which are stated before the order is confirmed. Import duties and taxes applicable in the country of delivery are borne by the customer. The House may change its prices at any time; the applicable price is the one in force on the day of the order.
3. Orders
Orders are placed through the website, by WhatsApp Business message or by e-mail to orders@michelesay.com, with the details of the pieces wanted. An order is firm once the House has confirmed availability and payment (or the agreed deposit) has been received. The House may refuse an order in case of a prior dispute, unavailability or suspected fraud.
4. Payment
Depending on the delivery area, payment is made in cash or by mobile money on delivery, by bank transfer, or by card online through a secure payment provider. No card data is processed or stored by the House.
5. Delivery
Orders are shipped straight from our ateliers. In Abidjan, delivery is made by hand at an agreed time. Internationally, shipping is by tracked courier; the lead times given are indicative and run from dispatch. The risk of loss or damage passes to the customer on handover of the parcel. Any visible anomaly must be reported to the courier and to the House within 48 hours.
6. Returns and exchanges
The customer has 14 days from receipt to request an exchange or refund of a piece that is unworn, unwashed, with its labels and in its original packaging. Return costs are borne by the customer, except in case of an error by the House or a proven defect. Made-to-measure or personalised pieces are neither taken back nor exchanged. Refunds are made within 14 days of receiving and checking the return, by the original payment method.
7. Guarantees
The House guarantees that pieces conform to their description. In case of a manufacturing defect, it repairs, exchanges or refunds, at its choice and at no cost to the customer. Normal wear, care not in line with the instructions or deliberate alteration are excluded.
8. Intellectual property
The House's designs, drawings and trademarks remain its exclusive property. Buying a piece grants no right of reproduction.
9. Personal data
The data needed to process the order is used in accordance with our privacy policy.
10. Governing law and disputes
These terms are governed by Ivorian law. In case of a dispute, the customer is invited to contact the House first to seek an amicable solution. Failing that, the courts of Abidjan have jurisdiction, without prejudice to the mandatory consumer-protection rules applicable in the customer's country of residence.